BOOKS
Driving Fear Out of the Workplace
The Dynamics of Fear
1. The Experience of Fear
2. Cycles of Mistrust
3. Defining a Trust-Based Workplace
How Fear Operates in Organizations
4. Patterns of Threat, Triggers of Mistrust
5. Undiscussables: Secrets That
Everyone Knows
6. The Repercussions of Speaking Up
7. The High Cost of Fear
Strategies for Building a High-Trust Workplace
8. Acknowledge the Presence of Fear
9. Pay Attention to Interpersonal Conduct
10. Value Criticism: Reward the Messenger
11. Reduce Ambiguous Behavior
12. Discuss the Undiscussables
13. Collaborate on Decisions
14. Challenge Worst-Case Thinking
A Future of Trust
15. In the Midst of Change
16. People Are Ready for a Workplace Without Fear
The Courageous Messenger
Everyday Acts of Courage
1. Welcome to This Book
2. Courageous Messengers
3. Messengers and Tough News
4. Becoming a Skilled Messenger
Finding the Courage
5. Courage Is an Inside Job
6. Know Your True Message
7. Know Your Real Motivation
8. Assess Your Risk
9. Understand Your Yes-Buts
10. Make a Decision
Acting with Courage
11. Get Ready for the Conversation
12. Open the Conversation
13. Present Your Message and Motivation
14. Talk About Your Message with Your Receiver
15. Wrap Up the Conversation
16. Follow ThroughThe Tough Cases
17. Do You Have a Tough Case?
18. Get Ready for a Tough Case
19. Talk with Your Receiver in a Tough Case
Sustaining the Courage
20. How Did It Go? What Did You Learn?
21. The Messenger's Transformation
22. Changing the Organization by Speaking Up
The Messenger's Tool Box
Personal Exercises
Basic Communications Skills
When You Are the Receiver of Tough News
When You Cannot Deliver Your Message in Person
Summary of Tips for Messengers
VIDEOS
These videos support leaders who want to grow by learning more about their own blind spots and acting on that self-knowledge. The first in this sequence answers the question, "What is a blind spot?" The second describes relevant skills and the kind of feedback needed to overcome leadership blind spots. The third identifies eight action principles that enables a leader to get the feedback needed and make the best use of it. The total run time for all three videos is just over 33 minutes.
Grasps the Culture • A Change Agent • A Great Coach
“Dan has developed and facilitated some great material for our leadership. Surveys of the leadership work done by Dan have scored the highest over seven other leadership events. He is awesome to work with, quickly grasps the culture and behavioral attributes in the organization and he is able to fully integrate and connect his material to the aspects of the culture and behavior you want strengthened or diminished. He is a change agent and can and does extend challenging questions to conversations that skirt the hard issues. Additionally, Dan is a great coach, is empathic yet able to hold you accountable. If you're looking for leadership development, a change agent, coach or OD consulting work Dan is the person to call.”
— Bev Banks Director of Learning & Development, PEMCO Insurance, Seattle WA